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Help & Support
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MEASURING
ORDERING
DELIVERY
RETURNS
WARRANTY
AFTERCARE
Frequently Asked Questions
Choosing the Right Flooring.
We offer a curated range of high-quality flooring, including engineered wood flooring, luxury vinyl (LVT), laminate flooring, and parquet designs. Each collection is selected for its durability, finish, and suitability for modern interiors.
Yes – we highly recommend ordering flooring samples before purchasing. This allows you to see the colour, grain, and texture in your own lighting and space.
To calculate your flooring requirements, measure your space in square metres (length × width). We recommend adding 5–10% extra to allow for cuts and wastage.
If you’re unsure, our team can help you calculate the exact quantity.
Flooring Performance & Suitability.
Yes – many of our flooring options are designed for high-traffic areas, including hallways, kitchens, and living spaces. Look for products with higher wear layers or durability ratings.
Many of our engineered wood and LVT flooring ranges are compatible with underfloor heating systems. Always check product specifications or contact us for guidance before installation.
We offer a range of pet-friendly flooring options, including durable LVT and treated engineered wood, designed to resist everyday wear, scratches, and stains.
If you’re unsure, our team can help you calculate the exact quantity.
Ordering, Delivery & Availability
Most of our flooring is available for delivery within 2–5 working days, depending on stock availability. Bespoke or special-order products may take longer.
Selected flooring ranges may be available for fast or next-day delivery. Please check individual product pages or contact us for current availability.
Yes – we offer UK-wide flooring delivery, ensuring your order arrives safely and efficiently.
Installation & Support
While we do not provide installation directly, we can recommend experienced installers and provide guidance on fitting your flooring correctly.
Depending on the product, you may require underlay, adhesives, trims, and installation tools. We can advise on everything you need for a professional finish.
Pricing, Value & Warranty
Our flooring ranges vary depending on material and finish, offering options across different budgets while maintaining a focus on quality and long-term value.
Yes — we offer a Price Promise. If you find the same flooring product at a lower price elsewhere, we’ll be happy to review and match it.
All our flooring products are backed by manufacturer warranties, giving you confidence in durability and long-term performance.
Custom Orders & Payments
Yes – we can help source bespoke flooring options for specific design requirements or larger projects.
We accept all major credit and debit cards, ensuring a secure and seamless checkout experience.