In accordance with the Alternative Dispute Resolution for Consumer Disputes Regulations 2015, FloorNation aims to resolve any customer concerns quickly and fairly.

If you have a complaint about a product or service, please contact our customer support team first so we can work to resolve the issue directly.

Email: info@floornation.co.uk
Phone: 08000689965

If we are unable to resolve your complaint through our internal process, you may choose to refer the matter to an Alternative Dispute Resolution (ADR) provider. ADR is an independent process that helps resolve disputes between consumers and businesses without going to court.

You can also find more information about dispute resolution through the UK Online Dispute Resolution (ODR) platform provided by the European Commission.

FloorNation will review any ADR requests in accordance with applicable UK consumer regulations.