Returns Policy
At FloorNation, we understand the importance of choosing the right flooring for your home. We've converted our returns policy from legal jargon into plain English—because you deserve clarity, not confusion.
No hidden small print — everything is right here
Items We Can't Accept Back
Some products can't be returned (unless they arrive faulty). Tap each one below to see why—we want you to understand, not just accept it.
You can request a return within the timeframe specified in our Returns Policy. Please contact our customer service team before sending any items back.
Unfortunately, we cannot accept returns of products that have been installed, used, cut, or altered in any way unless they are found to be faulty.
Customers are generally responsible for return shipping costs unless the item is faulty, damaged upon arrival, or supplied incorrectly by FloorNation.
Once your returned item has been received and inspected, eligible refunds are typically processed within 5–10 working days using the original payment method.
Please contact us within 48 hours of delivery with your order number and photographs of the issue. Our team will work with you to arrange a replacement, exchange, or refund where appropriate.