At FloorNation, we understand that circumstances may change after an order has been placed. This policy outlines how order cancellations are handled.

Cancelling an Order Before Dispatch

If you wish to cancel your order, please contact us as soon as possible. Orders can generally be cancelled without charge if they have not yet been processed or dispatched from our warehouse.

To request a cancellation, please contact our customer service team with your order number and contact details.

Orders Already Dispatched

Once an order has been dispatched, it may no longer be possible to cancel it immediately. In such cases, you may need to accept delivery and follow our Returns & Refunds Policy to arrange a return.

Return shipping charges may apply unless the goods are faulty, damaged, or supplied incorrectly.

Made-to-Order and Special-Order Products

Products that are custom-made, cut to size, specially ordered, or manufactured to customer specifications may not be eligible for cancellation once production or procurement has commenced.

Any cancellation requests for these items will be reviewed on a case-by-case basis.

Refund Processing

Where a cancellation is accepted, any eligible refund will be processed using the original payment method. Refunds are typically issued within 5–10 working days, although processing times may vary depending on your payment provider.

How to Request a Cancellation

To request an order cancellation, please contact us as soon as possible using the details below:

Email: info@floornation.co.uk

Phone: 08000689965

Please include your order number and the reason for cancellation to help us process your request quickly.

Changes to This Policy

FloorNation reserves the right to amend this Order Cancellation Policy at any time. Any updates will be published on this page.